Return Policy
At Bota Systems, we are committed to delivering high-quality products and excellent support. Please review our return policy below.
1. General Return Conditions
- Returns are only accepted for unused products that are free from visible damage and include all original accessories, documentation, and packaging.
- Any return must first be organized and approved by our Sales team. Returns without prior approval will not be accepted.
2. How to Request a Return
- To initiate a return, please contact our Sales team at info@botasys.com with your order number and details.
- Once approved, our team will provide you with return instructions and a reference number.
3. Shipping and Costs
- The customer is responsible for arranging and covering shipping costs for the return, unless otherwise specified in writing by Bota Systems.
- We recommend using insured, trackable shipping to ensure safe arrival of the products.
4. Warranty Returns
- If you wish to return a product as part of a warranty claim, please contact the Sales team first.
- Warranty returns are handled according to our Terms & Conditions and the specific warranty terms that apply to each product.
5. Refunds
- Once the returned item has been received and inspected by our team, we will confirm acceptance.
- Refunds, if approved, will be processed using the original payment method.
6. Contact
For any questions or to request a return, please contact:
+41 43 883 34 57